Do you move furniture?
Yes. There is no charge to move furniture. We are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.
Do you guarentee removal of all spots and stains?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
How long will it take to clean my carpets?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
I had my carpets cleaned but some stains reappeared, what do I do?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact us at 888-360-5757, as soon as possible.
What Method do you use for Carpet Cleaning?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and It’s the cleaning method most recommended by carpet manufacturer
What do you consider an area?
Typically, an area is a room that is up to 200 square feet (that is 10 x 20) Living room/dining room combos are considered two areas. Any area over 200 square feet but less than 500 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.
Do I need to Vacuum before the crew arrives?
A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.
How long will it take for my carpets to dry?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.
After my carpet was cleaned, it has bubbles or ripples in the carpet. What caused this?
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of restretching prior to the cleaning. If these ripples do not go away after it is completely dry, please contact us at 888-360-5757 as soon as possible.
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